On January 16th, 2012 I brought my F-150 truck to Wayside Ford's service department in Marlboro, MA. My complaint was excessive shaking between 40 - 60 MPH. Kellie Dolan (Adviser) explained about the $135 diagnostic flat charge which I okayed. I also asked for the back sensor to be checked as well as why the car was jumping when put on reverse. Later Kellie called me explaining the cause of the shaking problems was because my car needed to be balanced. I asked if balancing the tires would fix the shaking. She said yes so I okayed the service. 2 hours later, after I paid $230.95 for the repair in full, I found out my car was shaking exactly the same upon hitting the highway! I returned immediately. I found the mechanic who "worked" on my car. I asked if he had at least test driven my car and he said "no." I then inquired why I paid $135 for diag time if he never diagnosed my car. He then grabbed my car and after 5 minutes he came back with another diagnostic adding to my bill. I was told to seek Steve (Manager) the next morning. Steve said he'd refund my $95 for the balancing but not the $135 for the fake diag. I am suing them for the full $230.95 since nothing was done to my car.
Wayside Ford
508-460-8400
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This small Ford Dealership is located right at the end of Marlborough's Maple Street; there is towering signage and ample parking. This dealership is not a sprawling mega-center with rows and rows of cars but it does have a fair selection of Ford's most recent offerings, with a special focus on heavy duty trucks fit for the worksite or plow-jobs. The showroom is cozy, large enough for only two compact cars, but the staff is warm and customer service is good at this dealership. There are few used cars, but you can use the online listing service to check for recent additions to the fleet.
- Hours: Dealership: Mon - Thu, 9am - 8pm Fri, 9am - 6pm Sat, 9am - 5pm Service: Mon, Wed - Thu, 7:30am - 5:30pm Tue, 7:30am - 5pm Sat, 8am - 4pm
- Handicap Accessible: Full
- Payments accepted: Cash, Personal Check
- Products: New and Used Ford Cars and Trucks
- Parking: Free lot
- New/used: New, Used
- Makes: Ford, Lincoln.
- Vehicle types: Cars, Trucks
- Financing: Yes
- Service center: Yes
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Purchased a used vehicle there paid cash...once the sale was made it was downhill after that...30 days later Im still trying to recover $ that should have been returned to me..nothing but a run around...manager could use retraining in public interaction...demeaning attitude etc...apparently they must have fantastic repeat customers because they will not need ( or ever get ) mine...avoid this place ...especially if your female.