UPDATE: Marlborough Starts to Get Power Back, Crews Still Working [POLL]

National Grid is not yet offering estimates for restoration of power, but said they are forthcoming.

UPDATE, 4:25 p.m.: Residents and Marlborough Patch Facebook readers are reporting restored electrical service in different areas of the city. Broad Street and the the area around Marlborough Hospital now have service. 

National Grid held a telephone press conference early Sunday afternoon, with Massachusetts National Grid president Marcy Reed telling reporters that efforts to restore service to their customers state-wide was well underway.


UPDATE, noon: City Councilor Matt Elder just tweeted us that he's been told power will start returning to Marlborough around 7 p.m. The delays are due all the downed limbs and power lines. 

That leaves the question: Where is everyone going to watch the Patriots game? Tell us in the comments. 


Only two months after laid its heavy hand on Marlborough, the city has once again awoken to a widespread blackout. 

With large trees and power lines down around Marlborough due to the heavy nature of the snow—an unusual storm this early in the season—more than 30,000 residents woke up without power Sunday morning. 

Dawn broke with sunny skies and National Grid vehicles out in force beginning the long process of restoring service.

"In the Marlborough area there are approximately 30,000 customers without service and in all of Massachusetts, as of about 9 a.m., 398,900 customers are without power," said Debby Drew, a spokesperson for National Grid. "This is the worst October snowstorm in New England history. There has been a State of Emergency issued and we are seeing a lot of damages caused by the wet, heavy snow. It is collecting on the trees and then falling down on our equipment. We have crews arriving today from North Carolina, Michigan and Ohio, and hundreds of internal crews and contractors are already at work."

A drive around Marlborough early Sunday revealed nearly every business closed, besides those running on generators (, and a couple of others), and every major intersection was without directional lights. 

Many residents are looking for details as to when they can expect their power to be restored, but National Grid said they are not ready to offer that information just yet. 

"As soon as we have estimated times of restoration we will let our customers know," said Drew. "We know that communication is key to our customers and we will keep them informed."

Those customers with downed lines are asked to call 1-800-465-1212. 

While the power situation in Marlborough remains dire, the Massachusetts State Police did not report any major issues on the area highways. officials were not available for comment as of this post. 

As National Grid crews begin to untangle the mess before them, they said that customers' safety is a top priority. 

"We have a lot of limbs tangled up with wires, and we want to remind customers not to touch any wires at all as it is possible they are still live," said Drew. "Also, if you are using a generator, make sure it is operating in the open and the main breaker to your house is off."

Customers are also encouraged to check in on elderly neighbors and others who may be in need. 

Check back with Marlborough Patch for updates on this story as it develops. Also, tell us in the comments if you power is out and where you are. For those who've gotten their power back, don't forget to post that as well and give some hope to those don't!

Follow us on Facebook and Twitter to keep up to date on the latest Marlborough news, or simply hit the "like" button at the top of this page.

John Vassiliadis October 30, 2011 at 04:46 PM
Where will everyone watch the pats?
Scott Robinson October 30, 2011 at 07:46 PM
While I know your just trying to be humurous. The better question is what are we going to do when its in the 20's? I have been in malborough for 20+ years and have never lost power for more than an hour. The last 2 storms have been much longer. What changed at n grid?
Sharon October 30, 2011 at 11:18 PM
Is there a website or phone number to call to find out updates of when it could be restored?
hm October 31, 2011 at 12:33 AM
Josh Gray October 31, 2011 at 12:52 AM
The phone number is listed in the story story above. Even if they already are aware of your particular problem, it can't hurt to remind them...
Brady Bowen October 31, 2011 at 11:15 AM
I guess the 7:00PM was a pipe dream for most of Marlborough. We are still without power in the Wilson Street area, and estimates from National Grid are putting our restoration at 11/3 at 11:45PM. I realllllly hope that is a 'breathing room' estimation and not what we have to look forward to.
Kim October 31, 2011 at 12:44 PM
We're still without power also - Church St area. Called National Grid last night and they stated it could be a while. They are working on it. Getting brick cold.
Josh Gray October 31, 2011 at 01:08 PM
The 7 p.m. number turned out to be accurate for some neighborhoods, but as mentioned before, the weight of all those limbs crashing down did a lot of damage to the infrastructure. I actually had the wires torn from the pole going to my house...
Louis King October 31, 2011 at 01:35 PM
First with Irene and now with this storm, National Grid has screwed up while whoever supplies power to Hudson gets it right. Both times, Hudson had power, Marlborough didn't. I know that National Grid doesn't serve Hudson. Lucky Hudson. Why is no one investigating what Hudson does that National Grid doesn't? Does the weather magically change in Hudson? Are there better quality tree branches in Hudson?
Mitch October 31, 2011 at 03:44 PM
Louis King hit the nail on the head. There is nothing different about Hudson other than the power company. National Grid needs to be held accountable.
Louis King October 31, 2011 at 03:46 PM
One reason National Grid is having a hard time getting the power back on may be due to the 1200 employee layoff they announced last January.
Alistair Bell October 31, 2011 at 04:00 PM
The key issue is that the power company in Hudson is local -- it's owned by the town and only serves Hudson and Stow (and a few houses in Berlin, including mine). They're just that much more on the ball when things go wrong. We were down for 12 hours in the 2008 ice storm, not at all in Irene, and 13 hours in this storm. My office, in Boxborough, is also served by a municipal power company (Littleton Electric Light Department) and also only had 11-12 hours' downtime. There's gotta be something to this municipal power thing.
Louis King October 31, 2011 at 04:02 PM
Apparently, Hudson gets it's electric service from Hudson Power & Light, a non for profit municpal company. According to their website, 25% of Hudson is still without power. That's a lot better than how National Grid is doing for Marlborough. Too bad none of the candidates that we're voting for raised the issue of having a non for profit municipal power company to replace National Grid. That would have been a good issue!
Scott Robinson October 31, 2011 at 04:42 PM
Meanwhile the only info I've seen from the mayors office is that trick or treat is postponed to Thursday night. No announcements about shelters for people that have no heat.
Steven Levy October 31, 2011 at 05:03 PM
Scott, a shelter has been opened at Whitcomb School at 25 Union Street. It is available for anyone without heat/power but you must bring your own bedding. Not sure what the food situation is there.
Steven Levy October 31, 2011 at 05:12 PM
Just posted an update on my Facebook page - too long to enter here. Go visit my page at https://www.facebook.com/profile.php?id=769944573 to see it. Thanks, Steven.
Steven Levy October 31, 2011 at 05:41 PM
To Louis King's comments regarding no candidates talking about municipal power - there is a reason. Our state has obscure laws on the books that make it impossible for any new municipal power companies to start up. In fact, no new munis have been created since 1926. There is a bill filed that I am advocating for that could change this. See this link: www.massmunichoice.org
Josh Gray October 31, 2011 at 06:41 PM
That is a great question posted by Louis. Once we go through the thick of this, I'll place to a call to the Hudson power company and ask them why they faired so much better than we did!
Mitch October 31, 2011 at 06:51 PM
Very informative link provided by Steven. I think this line sums it up... " Our current State law includes century-old, obsolete language that gives investor-owned utilities (or IOUs) veto power over new munis: no Massachusetts community has formed a muni since 1926." In other words, National Grid dictates whether a new muni (competition) can be created. That's absolutely appalling. In addition to supporting that bill, we should all be protesting National Grid and making sure this story gets more national coverage.
Louis King October 31, 2011 at 07:44 PM
I think it would be a good idea for customers to get compensation from National Grid for each day of power outage. The length of time of these outages are the result of staff cutbacks by National Grid in order to maximize profits. Since these profit came at our expense, we should share in these profits.
SANDRA RUBIN November 01, 2011 at 01:25 AM
Our power returned at 9:00 p.m. tonight and I think the citizens of Marlboro should hold the electric company responsible.In almost 50 years of living in Marlboro we have ever, had such a poor response and most likely it;s the layoffs


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