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Health & Fitness

Doctors Express Natick Celebrates One Year Anniversary

Doctors Express Natick, the first of the centers to open in MetroWest, celebrates its success in care in numbers since its opening in 2012. A new concept in healthcare, this model has become increasingly popular in MetroWest as evidenced by the 10,000 people who came through the door in the last year.   Since opening a year ago, the visitors at Doctors Express has been growing at a rapid rate, on average 12% per month, further illustrating that this is a much needed service in the area.  With an average door-to-door wait time that is hours less than your typical emergency room, 45 minutes allows you to get back on the job or back to your life. The majority of patients in age range from 6 months to 96 and are from the MetroWest area, while 10-20% came from across the state and 10% out of state.   Patients who visit Doctors Express include:  ·         10% of work-related patients for things like pre-employment physicals, drug screening, and workers compensation.  Our clients include Town of Natick, Town of Wellesley, TJX, Wholefoods and many local small and medium sized businesses.  ·         An increased amount of children and students as the summer comes to a close. Camp and sports pre-op are offered, as are travel vaccines and immunizations.  ·         While the majority of our visits have been insurance-paid, 15% of our patients have opted for our flat-fee, self-paid option for their personal convenience. All services provided at Doctors Express are relayed back to primary care physicians and employers, if the services are work-related.  MetroWest natives Bing Yeo, Manager, and Medical Director Dr. Roxanne Latimer, together with their team, have learned what brought patients to them in the first place, and what made the walk-in facility experience a pleasant one.  The convenience of locations and the short wait times, with no appointment necessary, make visits for cuts, bruises, and fractures, and colds, cough and ear infections, among other things, much quicker than a trip to the ER, without sacrificing the quality care.   Another reason for Doctors Express Natick’s popularity is the ‘customer experience.’ Designed to treat all your medical needs in a retail environment, patients are surprised to find a very friendly staff, flat screen TV’s in every room and snacks while you wait to see an experienced medical professional. The Doctors Express team takes patient care to an entirely new level, ensuring that from the initial greeting by friendly and professional staff up to the post appointment follow up call, the patient’s experience is an exceedingly pleasing one.    Doctors Express, a unique group of urgent care medical facilities, opened in response to a growing need for immediate physician care in a convenient, comfortable environment. Founded in 2005, our mission is to treat every patient with respect and compassion, and to serve our communities by providing the highest quality medical care.  Doctors Express Natick is the first of multiple locations planned in the MetroWest over the next few years, and we look forward to serving its communities. 

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