Two national organizations that collect consumer ratings recently recognized New Horizons at Marlborough for providing top-tier service in independent and assisted living for senior citizens.
Caring.com presented the not-for-profit retirement community with its Caring Stars 2014 award. This recognition is bestowed upon the top 1 percent of assisted living communities nationwide, based on consumer ratings and reviews posted on Caring.com.
”Congratulations to New Horizons at Marlborough for achieving this high praise from the residents and families they serve," said Andy Cohen, cofounder and CEO of Caring.com. “The Caring Star award signals a history of service excellence, further helping those seeking the best assisted living or Alzheimer’s care community for their loved ones.”
In addition, New Horizons at Marlborough received SeniorAdvisor.com’s Excellence Award, as a result of its consistently high ratings from residents and their families in 2013.
“We wanted to put a spotlight on those companies that have invested efforts to deliver excellent customer service to potential and existing customers, as evident from their high ratings,” said Eric Seifert, president of SeniorAdvisor.com. “Recipients of the Excellence Award set a high bar of quality for other senior care providers to follow.”
SeniorAdvisor.com is a consumer reviews website established by A Place for Mom (APFM), the nation’s largest senior living referral service, as a way for seniors and their families to share feedback on senior living communities and services. The award identifies the top communities that have received an overall average rating of at least 4.5 stars (out of a possible 5) on the site.
Owned by Cummings Foundation, one of the largest foundations in New England, New Horizons is home to more than 400 seniors. The 20-year-old community is located on Hemenway Street in east Marlborough. Its scenic 40-acre campus was formerly the site of Madonna Hall School for Girls.
“We appreciate that we have received such positive feedback from families about the services we offer, and we thank Caring.com and SeniorAdvisor.com for recognizing our community,” said Robert O’Connor, executive director of New Horizons at Marlborough. “We strive every day to deliver the highest-quality care for our residents, and these awards help to validate our delivery on that promise."
According to O’Connor, New Horizons features several amenities that are highly unusual for assisted and independent living communities, including a large indoor swimming pool, fitness center, hair salon, pharmacy, and general store. In addition, the non-sectarian community offers regular religious services for Protestant and Jewish faiths, as well as daily Catholic Mass.
New Horizons recently announced that new residents will see no increases in the cost of lodging or meals for 10 years.