Many people around the state are referencing the weekend storm that hit most of Massachusetts as "Snowtober," others just call it a pain-in-the-neck.
National Grid, the company responsible for the electrical power needs of much of the state—including Marlborough—are scrambling to offer a defense for the accusation that they were caught off guard by the early season storm.
According to a document recently issued by the company, 18,200 customers have been serviced since the storm, with 7,883 customers still lingering in the dark. The latter number represents 43.1 percent of their Marlborough customer base, said the document.
By the start of Friday (12 a.m.), the company says they hope to have everyone up and running in Marlborough, save those with extenuating circumstances.
“We realize the major inconvenience it is for people to be without power and want our customers to know we are doing everything we can to restore power as quickly as possible,” said Marcy Reed, president, National Grid Massachusetts. “However, even with all the resources that we are deploying to restore power, it takes time to repair damage as extensive as what we incurred this weekend.” Reed continued, “Customers are having power restored each hour. We expect to have power back to the vast majority of our customers by Thursday evening. The exceptions will be customers located in isolated pockets that present special circumstances or those who need to make repairs to their homes before we can restore service.”
Reed said National Grid would be working around the clock until service is restored.
Mayor Nancy Stevens' office said they will be working with National Grid throughout the duration of the outage.
Many residents have also been reporting issues with Comcast. The company spoke with Marlborough Patch Monday afternoon.
"At this time it appears the vast majority of problems are related to commercial power outages," said Marc Goodman, a Comcast Cable spokesperson. "For most people, service should be restored as power comes back on in their homes. As service comes on, however, we are seeing cases where more extensive damage (to lines and electrical hardware) is causing continued problems. We are going to work until service restored to all customers, and we are working closely with state and local personnel, as well as the power companies."